Problem with tranfere to full fibre

[gazmix_1973]

I have problem too but didn't want to start a new thread as this is similar. 

I want to upgrade to FF from copper but each time I try it keeps telling me I already have BB . Tried everything and still same 

[gazmix_1973]

@JimM11 why would you say that horrible thing after being helpful today.. It's not my fault that one person says one thing & someone else says the opposite so i question it  @Matt_124 read what i wrote, i know that if in person he has to be there

[JimM11]

@gazmix_1973 This is what you wrote, so you are just not getting it or not looking at what you are posting up, we are all trying to stop you wasting YOUR time and everyone else...

""ok well i know all the security questions from previous chats , no need for him to be there. No probs i'll see what they say.""

[gazmix_1973]

ok, they prob recognise mi dads voice overt phone anyway.. we both going to shop soon.. cheers 

[XRaySpeX]

This has become cloud-cuckoo land!

[gazmix_1973]

@XRaySpeX thanks for having a go at my health probs . Jim said was best to go to store then you said the guy on phone was right so it carried on whereas i was about to close thread knowing what i was going to do. I hope you never get my health stuff dealing with reassurance that i see a specialist for since i was 5 yrs old..,  calling me cloud cuckoo, disgraceful, think about what you say, i've said i have health issues..  

[Linzi_H · Accepted solution]

Hi @gazmix_1973 

I can see you've had some great advice within this thread already, and I'm sorry you don't feel like this has been a great experience following your last post. 

Just to be clear, we'd only need to speak with your dad, who is the main account holder, to verify the account first. From there, our team can then speak with you directly to help further. 

If you'd like to discuss changing ownership of the account, our team can also take you both through this process. If you do decide to go through with this, our team can help register any additional needs, or you can tell us about your circumstances online by visiting our help page 👉Here For You. 

Take care,
Linzi 

[gazmix_1973]

@Linzi_H  yes I have had some great advice and learned a lot that I previously didn't know, also a few cross wires where some think I didn't get when I did.

It's just I have extreme anxiety and find it difficult to understand things sometimes.

I have spoken to man at shop and he said to bring him in and they'll sort it out which I plan to do however transferring account holder to me seem difficult as I have been told.

Also I've learned that my pc can't take FF BB as it is limited at Ethernet port so that's another stress as id have to buy a new pc before ordering FF. 

Thanks 

[Linzi_H]

Thanks so much for getting back to me @gazmix_1973 
It's great to hear you've been in touch with your local EE store, and I'm confident the team will do everything they can to help out. 

Linzi 

[JimM11]

@gazmix_1973 From way back you did this ""Getting a new desktop pc before W10 finishes as mi Optiplex don't support W11. May wait & do it all at once. ""

Windows 10 is still a valid OS and working just not fully supported, but your Dell Optiplex more than likely does have a 1Gb/s Nic port in it until you take a look then that may just not be a major issue.... Still running W10 on two off my older laptop's! You can also pay the 1 year MS subscription charge if you also wish? 

[XRaySpeX]

1 year extended MS support for W10 is free.