Problem with tranfere to full fibre

[gazmix_1973]

I have problem too but didn't want to start a new thread as this is similar. 

I want to upgrade to FF from copper but each time I try it keeps telling me I already have BB . Tried everything and still same 

[Matt_124]

Your issue is quite different to that of the OP.

You have posted previously about owning a Brightbox Router, meaning you are currently on Legacy EE Broadband.

In order to place an order for an upgrade to Full Fibre/FTTP it seems that you need to call (as directed in the message you're seeing), as you would likely need to be migrated to New EE BB.

[JimM11]

@Matt_124 When you get time have a look at some off the other post's also from way back in time....

[gazmix_1973]

Ah so because I'm out of contract, legacy etc I can't upgrade online.. I didn't know that so I'll have to call or get account holder to shop. Thanks 

[gazmix_1973]

@Matt_124 

I guess New EE BB you mean full fibre

[JimM11]

@gazmix_1973 No and you need to stop guessing and making things up in your head!

[gazmix_1973]

So it means copper BB then as I don't know of any others. 

Very nice of you to have a go at someone with learning difficulties ,thanks very much 

[JimM11]

@gazmix_1973 There was no go at you in the slightest just so you are aware! There are two services or even more, Legacy Broadband and the New EE Broadband product's, with the age and the time that you have had a connection from EE and the issues off trying to get it all out off your parent's name which is NEVER going to be an easy option for you at all as account protection is paramount hurdle you will never get past with EE there is a very good chance that you are a Legacy account....

The calling as @Matt_124 has advised then you because NOT the account holder EE will not speak to you it's just the way virtually all systems work on data protection....

[Matt_124]

Legacy EE Broadband is the old system by which EE Broadband was provided and billed for. These packages provided older technology such as your Brightbox and did not offer a digital home phone service.

New EE Broadband is the new way of providing and billing for EE Broadband which is similar to the system used by BT. This includes newer technology such as the Smart Hub 6 Plus, Smart Hub 7 Plus etc. and allows for a Digital Home Phone service to be taken.

Both systems have Part-Fibre and Full Fibre packages, however Legacy EE Broadband is now closed to new customers and existing customers are being migrated to New EE Broadband as and when their contracts are approaching end of the min. term and they try to renew.

The reason for the message you see is to ensure you get in touch and follow the correct route for migrating to New EE Broadband. This would be the same for anyone on Legacy EE Broadband, but it just so happens that you are also moving to Full Fibre/FTTP at the same time.

In conclusion: the New EE migration is to ensure you can maintain your phone service and move to the new billing and provision system. As part of this process, you will also be moving to Full Fibre (as it is now available) - but this is not the main reason for the migration.

[gazmix_1973]

@JimM11  and @Matt_124 ok sorry, I'm not transferring any more, keeping with his name because as you say it's difficult.

Ok I get that, just a new more modern style of EE BB.

We will go to the shop or call and switch to New EE and FTTP at same time. Yes I know the situation with him being account holder.