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Re: Missed the engineer this morning

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Jvuitton1980
Contributor
Contributor

‎26-01-2025 04:00 AM

Hi my engineer cancelled due to the red alert weather warning. Do you know how to rebook. This app is all over the place. John.

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XRaySpeX
EE Community Star
EE Community Star
In response to Jvuitton1980

‎27-01-2025 10:31 AM

You need to call CS to rebook eng. visit.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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Jvuitton1980
Contributor
Contributor

‎26-01-2025 06:38 AM

Hi. My engineer was cancelled due to the red alert warning, as the weather was severe.

How can I rebook this on the app? Or do I need to phone EE?

 

Thank you.

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XRaySpeX
EE Community Star
EE Community Star
In response to Jvuitton1980

‎27-01-2025 10:31 AM

You need to call CS to rebook eng. visit.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Jvuitton1980
Contributor
Contributor
In response to XRaySpeX

‎27-01-2025 01:55 PM

Thank you, just did must appreciated, thanks.
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XRaySpeX
EE Community Star
EE Community Star
In response to Jvuitton1980

‎27-01-2025 01:57 PM

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP