I so wish I had come across your post before agreeing to change to EE. I wholeheartedly sympathise with you as I also feel that I was grossly mis-sold the broadband package by EE, the only difference is that this was done over a lengthy telephone call where, like you I was told that not only would I be receiving a like-for-like service for a more favourable price but that the speeds would be better. I was told that in April all BT residential customers would be migrated to EE anyway. I also have 2 WiFi extenders which I am now being charged for. I am currently waiting for the telephone conversation recording to be investigated. I did not have the opportunity to cancel within 14 days because EE were sending confirmation emails etc to a bogus email address, clearly one made up using my full name. I received a letter, postage label and bag from EE stating that I would be charged if I did not return the BT equipment, so naturally I did. I am now tied into a contract with EE until 26 July 2026 but I am seriously contemplating taking this further if they do not honour what they stated. The whole process has been a shambles, stressful and continues to be time consuming. My broadband, tv and WiFi with BT worked without fault from the start but with EE WiFi keeps dropping out and the speeds are continuously inferior to what was promised. All the equipment (tv, router, extenders ) are positioned exactly as they were with BT, yet I was told yesterday that the WiFi upstairs was weak and intermittent because my TV is connected via WiFi. I have been a satisfied EE customer for my mobiles for many years however I am appalled by this experience thus far.
