02-08-2026 11:43 PM
My internet keeps dropping out at least 10 times a day I’m a valuable customer and have been with you for over two decades what deal can be done on a new broadband hub before I leave and go elsewhere for a better deal
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03-08-2026 06:53 AM - edited 03-08-2026 06:59 AM
@Johnaldridge77 You will have to call EE CS and talk to them if you cannot upgrade direct from the website. Link to the latest Hubs below but you should be more concerned about all the drops you are having as that would not be normal condition. If you are on the latest EE System just text HELP to 66033 and have EE run a test against your connection.
https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs
03-08-2026 06:53 AM - edited 03-08-2026 06:59 AM
@Johnaldridge77 You will have to call EE CS and talk to them if you cannot upgrade direct from the website. Link to the latest Hubs below but you should be more concerned about all the drops you are having as that would not be normal condition. If you are on the latest EE System just text HELP to 66033 and have EE run a test against your connection.
https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs