BT/EE hybrid connect

[Louise_W_515]

I just took delivery of one of these 4G Hybrid devices. Can I connect it direct to a PC? My PC doesn't recognise it - do I have to go through the Smart Hub 2? Looks like it... Can I use the 4G Hybrid at different addresses?

Cheers for any help

Louise

[Katie_B]

Good morning @Louise_W_515. 

Welcome to the community. 

Hybrid connect uses the EE mobile network. 

As the Hybrid uses the EE mobile network this should be OK to be used at another location. 

You can also check what speeds you should be receiving for a fixed Home Broadband HERE. 

Katie

[Louise_W_515]

Thanks for your reply. The problem is that the signal is poor and I only get about 17Mb/s whereas my phone gives me over 90Mb at the same place/position. That's a big discrepancy even allowing for the hybrid being capped at 30Mb. What if the wired connection to the hub doesn't give me any better? I'm panicking now because I have to move to the new address in the next few weeks.

Louise

[Katie_B]

Hi @Louise_W_515.

Have you reported the speeds to our technical care team?

Speak soon, 

Katie

[Louise_W_515]

@Katie_B

I've no idea who the 'technical care team' are.

I have an engineer coming to wire up the copper side/phone line on the 9th. If that works ok then you can have the 4G part back. If it doesn't, you can have it all back.

Louise

[c9]

No, you cannot use your hybrid connect at different property

[c9]

It needs to be with the hub 

[Louise_W_515]

This is an old-ish thread now. Although it needs the hub to work, the hub doesn't need to be itself connected to the network in order to use the 4g hybrid connect. However, my 4g reception was very poor indoors via the hybrid connect so I sent it back. It's superfluous anyway if you have a reliable wired network connection from the hub.

Louise