20-04-2026 03:48 PM
I've hosted a football guessing website for a number of years on a dedicated server in my house (just for my friends for some fun). I've had no problems until a few weeks ago when I renewed my contract with EE broadband.
Now, I am getting weird intermitting problems with some of the guys trying to connect to my website. When they're on their home internet (different providers), they get a "Site cannot be reached ERR_TIMED_OUT" error - but when they drop off wifi and go on mobile internet, it magically just works. To add, sometimes when I restart the router it suddenly works for a while then stops working again.
I've got a dynamic DNS set on my router so I know it's not a problem with routing. It just, for some reason is not responding while on their home WIFI. Also, it's not all users - some can access fine both on home WIFI and mobile. It only seems to be https traffic affected, coming through on http fine all of the time. My certs are valid, my port forwarding hasn't changed for years so I know all that is setup fine.
I've done a full factory reset of the router, I've temporarily hosted the site on a different machine on the network. I'm all out of ideas. Anyone had any similar experience?
Solved! See the answer below or view the solution in context.
18-06-2026 07:54 AM
@rlyness - thanks for updating. All very peculiar though! I know there were some PSU issues with some of the early Smart Hub 6 Plus devices but I'd be amazed if that were to selectively affect port forwarding.
All's well that ends well though, I guess 🙂
18-06-2026 08:09 AM
@bobpullen yes, all very strange. Technician ran a service test and said there were loads of service alerts flagged on the router so definitely something was going on there.
Also wondering if new router will solve this problem that I've also been having: https://community.ee.co.uk/t5/Broadband-Landline/Microsoft-Teams/m-p/1582599#M129980
I'll be working from home tomorrow so looking forward to testing that out.
Again, thank you (and all other replies) for all your suggestions here. Very much appreciated
18-06-2026 08:13 AM
@rlyness Can you do a quick check on your EE Smart Hub 6+, take a look at the current FW, as new it may have just popped onto the latest when first connected?
18-06-2026 08:15 AM
Hi @JimM11 - I'm in the office today but will have a look when I get home. When I plugged it in, it did take a few minutes to come to live and seemed to restart once or twice so assume it was doing some kind of update. Will reply later today.
18-06-2026 08:18 AM - edited 18-06-2026 08:20 AM
@rlyness Thanks for the reply, and yes correct normal OOB FW updates get applied, tries hard to do all the account matching, keeping the same SSID/Password etc so as not to have you doing the hair pullout and lot's off sweary words. How the versions have went below!
FW: r3.8.30-R-1627300-PROD-83002 and the gui is at App version 3.1.18 05/12/2025
FW: r4.26.1-R-1860948-PROD-83002 and the gui is at App version 3.14.5 25/05/2026 OP Posted Stability Problem
FW: r4.26.3-R-1923144-PROD-83002 and the gui is at App version 3.14.5 12/06/2026 OP Posted