Power outage

Ravenangel49 · ‎07-01-2025

Does anyone know how you get your EE hub/broadband working after a power cut? I've switched it off/on, re-set it, took the wires out and put back in and it still won't work!! Is there any e-mail or online advisor I can contact to get my wi-fi working again?

Rach_H · ‎08-01-2025

Hi @Ravenangel49

Welcome to the Community!

I'm sorry to hear you're having trouble with your connection. If you text 'HELP' to 66033 then our team can take a look and see if this is part of a larger problem, and if this isn't something we're already aware of, one of the team will call you back.

Rach

View solution in original post

XRaySpeX · ‎07-01-2025

@Ravenangel49 : It should just restart of its own accord.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Ravenangel49 · ‎07-01-2025

Unfortunately it hasn't. I'll need to ring them tomorrow see if I can speak with someone to see if they can fix it or send an engineer out.

Rach_H · ‎08-01-2025

Hi @Ravenangel49

Welcome to the Community!

I'm sorry to hear you're having trouble with your connection. If you text 'HELP' to 66033 then our team can take a look and see if this is part of a larger problem, and if this isn't something we're already aware of, one of the team will call you back.

Rach