Paying for Fibre Plus, now getting Fibre only speeds.

[CraigG70]

Been with EE a while now, and I started with great speeds of around 78Mb, and the connection was rock solid.

Then, over the coming months I noticed my connection slowly dropping speeds, until it settled on 67Mb, and has been fairly solid ever since - although, I might add that the 78Mb connection was the most stable.

Woke up today, and I now see my connection is down to normal Fibre speeds of around 46 - 49Mb, and any attempt to reboot the router and it sticks to 46-49Mb. Not happy at all.

How can I lose 20Mbps overnight ? Are EE slowing me down, for some reason ?

Things I have tried,

1 - Move connection to test socket - nothing changed.

2 - Change filter to new filter - nothing changed.

3 - Switch off all wireless connections - I use a wired connection - nothing changed.

4 - Move Router to a cooler place, now gone from hallway, to room where socket is - nothing changed.

5 - Reset Router to factory settings - nothing changed.

Now, there is nothing wrong with 46 - 49Mb, but these are normal fibre settings, and cheaper internet, I am paying for fibre plus, and have enjoyed 67Mb this entire year.

So, what can EE staff do about this ?

Can I request a full profile reset ?

So, the connection goes back to it's full speeds, and learning mode again.

Look forward to some EE staff for help in this,

Craig.

[CraigG70]

"Exchange", was probably the wrong word, but you know what I meant.

Significant errors shouldn't exist, they haven't existed since I first got the EE connection a year ago, so why now ?  And why only me ? I am on the same wiring as my neighbour,  we both share the same wiring to the cab, yet his speeds are still 67Mb.

I am still hoping this is an electricity issue, and because the router has been off and on too many times, the DLM has maybe seen this as a line problem.

Anyway, I will leave the connection to the test socket for those 10 days, and see if it improves. If not, then this will have to be an EE issue.

[Mustrum]

@CraigG70   is your neighbour not on the same electricity supply? If so, it does not explain why your speeds have dropped, but theirs have not.

That might narrow it down a bit. Don't suppose you have a Mk4 master socket? Or exposed wiring/terminal blocks or something different between you and the cabinet?

The BTW DSL checker had you shared it would have shown if your speeds were below the hand back threshold, if so, would help encourage the Broadband Care Team and Openreach to investigate sooner than having to wait 10 days.

HTH.

[CraigG70]

Yeah, we're all on the same electricity line, only the lower part of the village has the underground cabling.

The master socket was new in 2016 when I moved in, it had all been upgraded by the landlord - not sure if it's a Mk4. There are no exposed wiring, or terminal blocks. Like I said, we both get to the cabinet via the same overhead wiring. My wiring, in the property, should be newer than his because he's been there for nearly 20 years, and had no wiring upgrades - as far as I know.

Like I said, regarding the DSL checker, I have no landline, so no phone number to enter. I could use my neighbour's number, but then, as you know, I wouldn't get results for MY line, only his. But then, what would a DSL checker give me ? I know what the cabinet is capable of, as most here have the max speeds possible on this cab (76Mb) - they're literally 20 yards from it, they can see it from their own windows.

I am still baffled as to why the jump down from a solid, and 100% reliable 67Mb, to 46Mb, then 49Mb where it has now settled. Nothing has changed here, nothing has blown down, grown, put up in the way, nothing. I could understand a gradual change over a few days or weeks, but to go from 67Mb when I went to bed, only to get up to 46Mb, doesn't make sense. I will have to wait the 10 days and see if it improves.

[Mustrum]

Any chance of a pic of the master socket?

The rest of your like I said stuff I get, but the more detail we can get from you, hopefully the more we can help. Sometimes it can be the tiniest bit of information that triggers something - hence the ask of the pic of the master socket.

If you could figure it out you would, and you would not have posted on here, so as you have all we ask is to share as much details as you can.

HTH

[CraigG70]

I appreciate all the help, Mustrum. But how would a pic of the socket help ?

Yesterday, same socket, 67Mb.

Today, same socket, 49Mb.

Thinking about it, I'm sure it's just a bog-standard NTE5a Master Socket + latest IDC connection.