12-07-2024 10:15 AM
Hi community,
I recently upgraded to Full Fibre with the new Smart Hub and have setup parental controls on our home network. I have created a group in the app to contain my kids devices and tried out the various parental control levels including "moderate" and "strict". Both of these levels contain the categories porn and nudity so such sites should be blocked. However, I am finding that well-known adult sites aren't blocked at all. In fact there's only one website I can get the EE "Access to this website has been blocked" page on and the site isn't even a proper adult site, it's just a fringe art site (DeviantArt for those that know). Pornography sites like PH simply don't get blocked. I have queried this with EE and the first guide blamed the hub and so sent me a new one which exhibits exactly the same behaviour of blocking next to nothing, and I don't believe the block list would be hardcoded to the hub, it's more likely they're using a centralised proxy, web filter, or DNS system to block sites.
So my question to the community is has anyone got information or references as to what websites are blocked by the parental control categories? Because it seems to me it's hardly blocking anything at all, at least when it comes to adult sites.
20-09-2024 12:26 PM
Currently on community fibre, they have fibre -> Ethernet box, it issues WAN IP to WAN Ethernet port on an old BT home hub (flashed with openwrt). I also have a TP-Link Next-Gen Wi-Fi 6 AX1800 at the end of built in Ethernet in the house that extends range the old way. But that could be promoted to next to the fibre and things swapped.
Didn’t order DV, don’t need it, so let’s see, I’m trying to research if my kit has VSDL, as per https://ee.co.uk/help/broadband/getting-started/using-and-configuring-a-third-party-router
However, as Ben was stating, would be good if the blocking service was effective and techy teenager proof, as advertised, cutting off devices via the app seemed like a useful feature, but not at the expense of decent filtering.
20-09-2024 01:05 PM - edited 20-09-2024 01:05 PM
@charlienormand wrote:
I’m trying to research if my kit has VSDL
Show us the router stats of the BT HH & we should be able to tell you.
What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.
16-10-2024 10:20 PM
So it was all a bit longer for the new broadband to arrive than I realized, but it is now setup and running the Smart Hub Plus. After I realised that the instructions are terrible - the controls are on the EE app (not the EE Home app) and not on the internal web page of the router (192.168.1.254), in the app I activated Advanced Web Protect and Safe Search. (the first two obvious settings), and they had no effect on filtering.
But after googling parental controls and seeing that creating a group to apply parental controls was involved, finding the (not as it says) groups menu was the next challenge, as it wasn't where it was implied. But by first selecting 'Add Schedule' to a device, I was then prompted to create my first device group I called 'Everything'. Then new devices after that joined the wifi went into 'Ungrouped devices'. Now both groups have the Moderate filter on, and all the porn sites mentioned in this thread are blocked which is great.
Additionally although you can't change the DNS settings the router uses from the internet to a different service like OpenDNS, even if a device force changes its DNS settings off the router, to Google 8.8.8.8 for example, for itself, it does not bypass the filtering, any traffic going through the router directly is still filtered. The only route that avoids the filters is the use of VPN clients by a device on the network, The 'Change blocked sites' categories does not have VPN as a category of blocking 'area', which perhaps EE can improve on, because OpenDNS does. However I may be able to force VPN connections to be blocked by the firewall if I can isolate the outbound ports used.
But for me, so far so good, without having to revert to some OpenDNS multi devices in the chain alternative.