PROBLEM CONNECTING BLINK SYNC MODULE TO SERVERS THROUGH EE SMART HUB

[Andrew288]

Hi,

I’m reaching out to see if anyone has a solution to connecting my Amazon security camera  BLINK Sync Module (1st generation) to the Blink servers. The module acts as an interface between the cameras and the Blink servers.

When trying to connect the module to the Blink servers through my EE Smart Hub the module lights change from flashing blue & solid green to red and the module is unable to connect with the Blink servers. I then get the message that the password is incorrect - it isn't, I've double checked.

For background, I’ve successfully connected the module to my LAN (the Hub’s network map indicates "Blink DHCP" is connected); the Firewall is at its default setting, allowing all outgoing connections and blocking all unsolicited incoming traffic, but games and application sharing is allowed (the "default" alternatives are "blocking all" or "disabled"; both of which are clearly not appropriate); the Hub is using IPv4 protocol and I’ve separated the wifi channels to ensure that the module connects with the Hub’s 2.4GHz channel (Blink can’t accommodate the 5GHz channel). I’ve also temporarily changed my wifi password to remove special characters (I understand the Blink system has difficulty with such characters).

The sync module connected to the Blink servers with my previous router (TP-Link Archer VR600-V2), but falls down with the EE Hub. Blink Customer Support were responsive, but ultimately were unable to solve the problem since the issue appears to lie with the EE Hub.  I am reluctant to revert to my previous router to solve the problem. Nor do I think it likely that upgrading to the 2nd generation synch module will help – although I stand to be corrected if others have found that the later generation works with the EE Hub.

Has anyone else experienced a similar problem and found a solution please? Thanks in anticipation.

[AngelaF2024]

I have exactly the same issue with my Blink cameras with a Sync Moduel 2.

No matter what I try I cannot get the module 2 to connect, it repeatedly says the password is wrong and I know it’s not as all my other devices have connected without any issues except my other indoor security camera which also requires 2.4 GHz. It’s as though the router isn’t giving the device the correct band that it requires.

i feel your pain it’s really frustrating.

[JimM11]

@AngelaF2024 The last OP @12Deegoom posted what to do, did the steps he say's in the post not work for you?

[AngelaF2024]

Hiya Jim, I can’t see what that user posted for some reason but I’m presuming it’s the unplug and hold reset for 10 seconds the replug and hold for further 5 seconds, red light happens but no update and I can’t get passed the wrong password issue, my sync module rattles a little bit so I’m not sure if it’s working correctly, I’ve ordered a new one and hopefully that will work. Other than that I’m at a loss as to why it won’t update the sync module.

regards

Angela

[JimM11]

@AngelaF2024 Here was the reply step by step.

"" 

Just changed my Bt hub for a EE hub  having connect over 16 devices to the hub with no real issues  until I tried to set up my blink cameras,  what a nightmare  , having  spent many waste hours  and a phone call for over a hour with my EE technical support guide  who gave up , but a final push did it . 

Firstly go into your EE wifi hub and turn off the  5GHz channel , don't forget to save changes and agree 

Then you must  reset the blink hub so it completely  forgets  your pervious network pass word , tiny  hole next to the usb port on the blink hub push down until red light comes on  .

When you have solid green and blinking blue on your blink app follow the sync settings and add to new wifi , just follow those guided steps and your good to go .

Please make sure you go back into router and turn on your 5GHz channel. 

Good luck. ""

[AngelaF2024]

Brilliant thank you Jim I’ll give it a go once I get the new sync module, I opened the one I have and the reset button had sheered off along with some other bits so no wonder why it wouldn’t work eh!  Thankyou so much for your help, I really appreciate it.

Have a good week, regards

Angela 👍

[cezza78]

I have tried all these steps and deleted my sync module 2 from my account multiple times to start from scratch, yet I still keep getting the error message that my wifi account/password is incorrect which I know is not the case. 
I switched of the 5GHz option from my broadband and saved the settings but am still stuck with my blink not being able to connect. 
getting extremely frustrated now so any other suggestions would be very much appreciated. 

[JimM11]

@cezza78 Did you do the reset on the sync module 2 hub?

[cezza78]

Yes I have tried the reset option multiple times, along with also trying deleting my sun double completely from my blink account. 
I’ve amended my broadband to not use the 5GHz wifi, and also turned off wifi 6 and chosen wifi 5 as also read that can be an issue. 
None of these steps have yet helped me resolve the issue 😩

[AngelaF2024]

All fixed with the new module now onto my indoor camera and my printer that’s decided not to work……😵‍💫

[AngelaF2024]

I think it’s the app which is causing the password error, I noticed the app was trying to use my old network SID and not my new EE SID. I’m thinking yours is doing the same, I deleted the app and reinstalled everything from scratch. I had the same issue with my door bell too, it’s bloomin frustrating for sure.

A Foxcroft