I switched from BT to EE last June, but I still can’t use the ‘manage broadband’ option on the web, as it just says order pending, I called about this before Xmas, and was told it would be fixed shortly, , it hasn’t so I called again today, and was told the problem is because tmy email address is linked to the old BT account, so I was given my new account number and told to use a new a mail address to create an EE account, First why should I have to, second, they manage to send emails to my address, with a message saying my broadband bill is ready to view, but of course I can’t,
also, as soon as I open the EE website, it connects to my existing account, with no option to disconnect,
just about had enough of EE
