ONT RJ45 negotiated at 1Gbps only - on the 1.6 Gbps package
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24-04-2024 10:55 PM - edited 24-04-2024 11:00 PM
Just had my fibre installed today, and on the busiest household package the 1.6 Gbps. When connected to the Smart Plus Hub, it says WAN 1000Mbits when it should have said 2.5Gbps.
I then connected the ethernet from the ONT directly onto my 3rd party router, which is the ER707-M2 by Omada which is a multi gig router (2 x 2.5 Gbps ports), added the PPOE creds and it was working. Again the ethernet port negotiated/handshaked at 1Gbit.
This is telling me that the ONT has been set to 1Gbit and therefore negotiated at 1Gbit on all the routers I've tested. I have also connected an ethernet cable directly from the ONT to my desktop and set up a PPOE connection then, that also says 1Gbit.
This is the ONT that's been installed, and after looking online it's a ADTRAN ONT with 2.5Gbps port.
Pic from online
ONT that's installed (looks like the ADTRAN one)
My 3rd party router:
ONT is connected to Port 1 of the 2 x 2.5Gb ports and desktop is connected to Port 2 of the 2 x 2.5 Gb ports.
Speed test:
Any ideas guys?
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30-04-2024 12:07 PM - edited 30-04-2024 12:09 PM
OpenReach came and changed the ONT to the 2.5Gb one and now it's flying at 1.6 Gbps.
Wired Speed test:
(In task manager it was reporting at 1.8Gbps, so I'm guessing this is the 1.8Gbps service, removing the overhead buffer gets us to 1.6Gbps)
Wi-fi speed test (using my own equipment)
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24-04-2024 10:14 AM
I'm currently on Omada ecosystem with the router ER707-M2 with 2.5Gb ports. I also have a PCIE 2.5Gb network card in my PC, but only receiving 1Gbps download. Is it something EE needs to change on the backend to change it to 1.6Gbps?
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25-04-2024 01:48 AM
Looks like you've only got a 1 Gig ONT. If it were the Adtran, what are its dimensions?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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25-04-2024 11:19 AM
I can't really measure it as I don't have a measuring tape. And I can't access the back of it and it's stuck to the wall. Is there a way to remove the ONT from the wall to check the back of it?
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25-04-2024 11:40 AM
You could print out a ruler on A4 paper.
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25-04-2024 11:57 AM
You don't need to remove ONT from wall to measure it. All 3 dimensions are accessible.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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25-04-2024 04:14 PM
Look for the reset pin hole between the power connector and the ethernet port, if it's not there you have a 1Gb unit. Curious how you get on with the Omada when you get it working too
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25-04-2024 04:22 PM
The reset pin hole is on the side.
Omada is working great. No issues there albeit capped at 1Gbit.
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25-04-2024 05:00 PM
From the photo yours looks like the 611B/D as it doesnt have a reset hole underneath
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25-04-2024 05:16 PM
Have you got the ONT that has a 2.5Gbps port ?

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