Not Able to view Broadband and EE TV bill on App or Website

[yorkiechris]

I joined EE Broadband and EE TV from BT back in October 2024.  I already had an EE Mobile account.

Since joining I have not been able to view any account details for my Broadband or TV, although my direct debit is being taken OK.  When I phone the helpline I keep getting told that my account merger is with the 'Backroom' staff.  This has been going on for 4 months.

During my last call I was told that there are many EE customers in the same situation and that EE were working hard to solve the issue.

How much longer will this be going on for?

[Minkey1]

@yorkiechris 

Who knows. I moved around the same time. Still waiting for our 2 SIMs to be merged w our BB & TV, so that I have the 1 acc, 1 bill, 1 DD, and 1 app I had w BT.

I see a lot of this, and talk of linking, pairing etc. Never understood it. EE only have my 1 email. If I didn’t have an EE product, I wouldn’t have an account and wouldn’t have their app.

Why does it seem so unnecessarily convoluted 🤷🏼

[Chiefbadger1976]

Hi,

I have been having similar issues. Joined TV and Broadband in March (already existing mobile contract) and still no bill and also no direct debit payments taken. I have spoken several times to EE and more recently to the complaints dept. Have been told that it is a wider issue that will be resolved but not sure when. 

ian 

[JimM11]

@Chiefbadger1976 You can only try to do the right thing, called free BB and you just never know keep it under the radar!