No landline using filter

[Charlihedge]

Just got a new smart hub and broadband/landline contract as upgrade from previous ee contract.  Broadband working fine,   beem expermenting  where to site our phone.  Dialled in and out using the adaptor  linked to the hub, but no caller Id shown so decided to locate in its original position next to the router using the filter. have tried using the newly supplied and original filters - no dialling in or out but broadband OK.. But when the phone is logged directly into the hub   can dial and out.

What is the difference  between the two? Is there a security issue o work from home  and cannot do so with any security implications ). Will both phone and broadband work at the same time if connected directly into the hub? Set up instructions  show you must use a filter for one master socket why doesn’t this work? Our master socket is modern- replaced when we got ee WiFi broadband ad only 4 years ago. 

[XRaySpeX]

What do mean by the original position? Is that the BT phone socket from which you used to get your BB? Of so, with DV you no longer get the phone signal from a BT socket but from either the Phone socket on the router or from an digital adapter plugged into a mains socket away from the router. Both BB & phone should work from either.

[Charlihedge]

Thankyou but that's not what the set up instructions  say. They say if you have  a double master socket ( ie two places to connect -presumably one for  router and one for phone) you dont need to use the filter. But if you have one master socket  like we do you plug use the filter ' which had two connections   one labelled modem and the other phone.  This os how we connected the previous ee router snd phone. By position i just meant both in the hall rather than relocating the phone using the adapter in another room  ( which fir us will require an extension  lead,   probably wall mounted, moving furniture and it would seem losing  caller id - a lot of fuss for a worse  result.

So are you saying the phone and the router cannot use the same master socket   at all? I if so  why does  the filter have two distinct connections for both ? And why does the phone work when plugged direct into the hub without the filter? 

Sorry to be a pain. I just dont understand what the same set up we ve had for 4 years isn't now possible. 

[XRaySpeX]

Which EE BB plan are you on?

Do you have Digital Home Phone with it?

[Mustrum]

@Charlihedge  the traditional way of delivering phone services is changing, the old telephone exchanges are becoming obsolete, and every provider is changing to Digital Voice, or an equivalent trade name. The phone service is now being delivered via the router.

You can find out more about the change and how to set things up from the following Help Pages. https://ee.co.uk/help/home-phone/getting-started/introducing-digital-home-phone 

It sounds like the instructions you found relate to the older way of delivering phone services.

HTH

[JimM11]

@Charlihedge The filter that i think you are talking about, was required to separate the the broadband signal from the voice signal so that they did not interfere with each other, still supplied for the instance if the customer has a very old master socket that did not allow the cable from the router to match then they could plug in filter and join cable rj11 to rj11. The landline DV phone now no longer plugs into any of those filters, Back of the router is best, or the special remote signal adapter (not supplied as standard). So not to confuse caller ID should work through the filter but obviously if it does not then do not use.

ALL of your phone sockets will go dead for voice with the new system, the instructions may not cover every individual situation.