BT BROADBAND EXTENDER 600

[Fastrack1966]

I have a customer who relies on a pair of these to feed her broadband from her EE router at the front of the house to the PC in the rear room. I have a couple of queries:

1) Can I assume these gadgets are feeding the BB through the mains, like powerline, and are not meant as wireless devices? That is my interpretation of their purpose, like powerline?

2) The extenders are about 8 years old.

3) She claims that EE sent two new extenders to her for free. Do EE normally replace kit that is 7 years out of warranty for free?

4) She then said EE sent an engineer out to install the extenders all for nothing?

I used to be a customer of EE for BB and landline, if this is their usual customer service I think I may rejoin!

[XRaySpeX]

1. Yes, those extenders are like Powerlines, transmitting the Ethernet signal thro' the mains power wiring. They should work on any BB.
2. I would have thought any extenders sent by EE would be WiFi extenders, not replacements for Powerlines. You can see these in Setting up Smart WiFi

[JimM11]

@Fastrack1966 Is it just a specific question that you are asking, or did the supplied engineer not sort it all out and leave with it all in a working condition.

1. could be both wired/wireless and powerline all combined.

2. more than likely and could even still be all working.

3. must have been feeling gracious and helpful at the time who knows.

4. that may be the case, we just do not know what/how it all panned out.

Get on it and see you just never know what the circumstance is, customer service may just be out to smash BT!!!

[Fastrack1966]

gracious and helpful...........Ha Ha I think the customer in question was likely to be pushy! Just wondering if EE replacing kit for free that is 8 years old is widespread? I'm rejoining EE anyway, saving £40 pm on Sky with an extra box and Sky-EE sports channels, it's a no-brainer.

[Fastrack1966]

Thing is the computer in question is a PC and had no wifi device installed so I guess it must be going via the AC sockets that the extenders are plugged in to?

[JimM11]

@Fastrack1966 And i just went the other way as EE stuffed it all up in Feb.

Edit:-Powerline can do it all, wired only /  wireless wi-fi only or a combined Wireless/wired unit, so would need to be more specific to the actual, and no doubt they are made and badged for BT as units....