No broadband after activation

[golirra]

12 hours after activation deadline landline works but no broadband just flashing blue light on EE smart router, it's Sunday so the helpdesk is closed, any suggestions? 

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

What does it say after you log into the router:

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Does the landline announce your correct no. when you dial 1470 17070?

[golirra]

 

[XRaySpeX]

OK, no sign of any life there.

If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.

[Mustrum]

@golirra   the helpdesk should be open today, perhaps you tried before they were open.

There are a few ways to contact them:

https://ee.co.uk/contact-ee/technical-support/broadband-landline 

[golirra]

I tried the helpline it's not open on Sunday

[Mustrum]

@golirra   I don't know what number you have been trying, but I just got through to an agent by dialling 0800 079 8586 option 3 then option 1. You will be sent a text, or you can wait and be put through straight away.

Give it a go and let us know how you get on. 

[golirra]

I just dialled this number, option 3 and it says the office is closed on
Sunday

[XRaySpeX]

I just called that no. as a test & rang off before they answered. They even phoned me back to check everything's OK. Shows they are there today.

[golirra]

Well i am getting the same message if I call from my landline or mobile