No 4g signal for Hybrid Connect

[TheTelstar]

I’ve just installed me EE broadband kit, upgrading from BT. All gone well so far. Good broadband connection, TVs, printer, PCs successfully operational on WiFi. But the Hybrid Connect box shows 3 solid red bars. It has connected to the hub with a solid aqua light. I’ve reset factory settings and tested in 4 rooms of the house including attic. EE describe my postcode as having excellent 4G. What now?

[JimM11]

@TheTelstar If you believe the 4G is good indoor/outdoor and have a connection then you may wish to see the sim chip is inserted correctly in the Hybrid unit as a push in until it clicks in place! It is also a special sim chip so you are aware!

[XRaySpeX]

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@TheTelstar wrote:

EE describe my postcode as having excellent 4G. 

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Is that the Coverage Checker for what EE expects to be there normally or the Status Checker for checking temporary issues?
You could consult Check service in your area to see if any mobile network faults are being attended to in your local area.

[TheTelstar]

Thanks for your response. I tried to eject the sim but it seemed jammed. I had a call from EE support later and he agreed that it was a faulty or incorrectly inserted sim. He has arranged a replacement. 

[Peter_W]

Thanks for the update here @TheTelstar.

I'm glad to hear that our team managed to help you get a replacement sorted, and I'll keep everything crossed that this helps resolve things. 

Please keep us posted on how you get on, too.

Peter

[TheTelstar · Accepted solution]

New box arrived this morning. All connected and works a treat. 

[Alex_H]

@TheTelstar That's great to hear, thanks for coming back to the community to share for anyone else who may have a similar issue.

Alex