New router trouble

[Bob270]

 Hi,

Just had everything installed today with a new EE router, plugged it in, lights did what they were supposed to do and then the router started to update.

It says it should take 20 mins to an hour but three and a half hours later it’s still going, any ideas why?

Thanks

[Mustrum]

@Bob270   Have you tried closing the app and restarting it?

Do not  restart the router though.

[Bob270]

No but will give that a go!

[Rocs]

Hey, how did you resolve this please? I'm having exactly the same today 🙂

[Gazm1964]

Same happening here today, any solutions yet? 

[Gazm1964]

Fixed? Same happening here

[Mustrum]

@Gazm1964   no one coming back with answers, have you tried the Broadband Care team?