cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New Smart Hub Pro and Smart Wifi with 1.6Gbps - Slow Speeds

SwanseaWifi7
Valued Contributor
Valued Contributor

Just had the new Smart Hub Pro and Smart Wifi with 1.6Gbps installed. Installer tested the connection and confirmed it was at full speed. 

In practice, speeds are relatively slow and do not meet the guaranteed minium speed of 1.3Gbps. I disabled the slower 2.4Ghz band to make sure devices were only connecting to the faster 5Ghz band. This helped increase speeds a little bit. 

MacBook Pro M1 Max with Wifi 6 (5Ghz) is getting low 600's to high 700's.

iPhone 13 Pro Max with Wifi 6 (5Ghz) is also getting low 600's to high 700's.

Interestingly, Windows 11 PC with ethernet cable into the Smart Wifi extender is getting close to 1Gbps, so basically maxing out that connection.

This means the wireless connection between the Smart Hub Pro and the Smart Wifi extender is at least 1Gbps, so not sure why the wireless connections with my other devices are so much slower - Wifi 6 (5Ghz) is capable of 1.3Gbps after all and only getting half of that in ideal conditions (right next to router, no other devices using bandwidth etc.)

Any suggestions? 

As a side note, I'm getting a Wifi 6E (6Ghz) adapter for my Windows 11 PC (I've not seen any Wifi 7 adapters) so it will be interesting to see if I can achieve 1.6Gbps with that. 

Cheers

43 REPLIES 43
Colesey
Established Contributor
Established Contributor

@bobpullen it’s connected on the 5Ghz channel, haven’t been able to get it to connect to the 6ghz band yet? Any ideas why?

Full Fibre Gigabit
Smart Hub Pro
bobpullen
Scholarly Contributor
Scholarly Contributor

@Colesey - I imagine it is, but have you checked it's enabled in iOS?

Only other suggestion I can think of is to forget the saved Wi-Fi connection on the phone and re-join, and failing that a reboot of the hub/extender. WPA3 is required for 6GHz and if you're using the same SSID as an earlier hub then the phone could have got itself into a muddle with security modes.

15 Pro Max should definitely connect.

Colesey
Established Contributor
Established Contributor

@bobpullen I didn’t know that setting existed! It was set to automatic but I turned it off then back to automatic and now I’m getting 900mbps over WiFi- hopefully it stays this way!

 

Full Fibre Gigabit
Smart Hub Pro
GosforthUK
Skilled Contributor
Skilled Contributor

@bobpullen I agree, as DFS is not suitable for everyone...

Yes, 10 minutes mandatory observation before it's allowed to be used it's quite long. As well as we talking about 250ms back and forward when device need to check if replacement channel it's available, what is not problem for Netlfix, or Web, but definitely wil be problem for xBox or VOIP, while introduce some lag/jitter which you can prevent with no using DFS at all.

 

My personal setup is, as I have available one non-DFS channel on separate AP, which is in fact limited to 40 Mhz wide, and main channels are on DFS where 160 Mhz, resp. 80 Mhz is set as standard. This way, devices first go for what it's available first, and then, utilising "k" roaming, switch for better. 99% of time, they have 80 resp. 160 Mhz depends what they are capable.

All my 2.4 Ghz channels are 20 Mhz (how they should be anyways) even I seen crazy neighbours setting them up to max what they router could do (and many simple to 40 Mhz wide), and messing interference even more... Plus, I have locked my demanding devices to 5 Ghz channels, and only IOT and Google Nest, and rPis are on 2.4 where no UTP is practicable.

Again, forcing devices to use best available, or forcing them to limit self to purpose. 

This unfortunately is not possible on EE supplied routers, but certianly, new PRO (Wifi 7) one should be abla to handle better speeds, with combination of OP devices.

All my Apple devices (iPhone 13 Pro Max and MacBook Pro M1 Max) only support 80Mhz. Although curiously when option+clicking on my wireless icon on my MacBook Pro M1 Max it gives me diagnostics showing it constantly flicking from 5Ghz 80Mhz to 160Mhz with a 1020Mbps tx rate and RSSI of -54dBm.

 

Colesey
Established Contributor
Established Contributor

@bobpullen 

Update: still can’t seem to get my 15 Pro Max to connect to use 6Ghz. As mentioned earlier I’m still getting close to max speed on 5Ghz which is obviously fine but can’t seem to understand why I can’t get it to connect.

Full Fibre Gigabit
Smart Hub Pro
JimM11
Brilliant Contributor
Brilliant Contributor

@Colesey The max speed on a wifi5 5ghz setting to the EE Smarthub+ is 1733/1733 mb/s on a 160Mhz channel....

SSID: ??????????
Protocol: Wi-Fi 5 (802.11ac)
Security type: WPA2-Personal
Manufacturer: Intel Corporation
Description: Intel(R) Wireless-AC 9560 160MHz
Driver version: 22.120.0.3
Network band: 5 GHz
Network channel: 100
Link speed (Receive/Transmit): 1733/1733 (Mbps)
IPv6 address: 2a00:23c8:a45b:f100:XXXX:21a8:d376:XXXX
XXXX:4c15:XXXX::112
XXXX:4c15:XXXX:0:710e:61aa:932f:ecad
Link-local IPv6 address: fe80::XXXX:76d9:XXXX:XXXX%17
IPv4 address: 192.168.1.112
IPv4 DNS servers: 192.168.1.254 (Unencrypted)
Physical address (MAC): F4-D1-XX-55-17-XX

The Pro version should be up around that speed also. Apple link below

Use Wi-Fi 6E networks with Apple devices - Apple Support

Colesey
Established Contributor
Established Contributor

This doesn’t really answer the question though, why isn’t it connecting to the 6Ghz band?

Full Fibre Gigabit
Smart Hub Pro
JimM11
Brilliant Contributor
Brilliant Contributor

@Colesey If it's not connecting then there is a compatibility with either your apple device or the router, Not an apple user so do not know the product, android shows what you connect at and also the speed, does apple do the same.

Think others are saying there devices are ok, does the apple link help?

TuckerUK
Established Contributor
Established Contributor

@Colesey  Sorry I can’t seem to find itf you’ve answered this?. Do you see WiFi 6E mode in your IPhone 15 PM settings like in the picture?. Mine is set to automatic, this is my iPhone 15 PM I’m using WiFi 6E without issues. But I’m using a 3rd party router a TP Link deco BE65. 

IMG_0896.jpeg