So it turned out that , getting an engineer booked when it was convenient for me would mean I was going to be out of service for 5 days. Was not happy with that, as mentioned it went down 12hrs after the install and you would think EE would give some sort of priority to get someone to me asap. But no they appear to have a system with BT where they have no control over engineer bookings or contact. This seems a bit rubbish to me to be honest, especially for situations like this were the immediate effect is to leave a brand new customer wondering if they chose the right company.
How I resolved the issue. for those of you who may find your selves in a similar situation.
I just luckily remembered the sub contractors name on their Van.( from a very quick glance !)
So after the wasted time on the phone with EE, I used google to find the sub contractors HQ number.
Called and explained. They found my details and told me they would have someone here with an hour and half.
They did not even bat an eyelid.
Engineer arrived re did the thermal seal on the cable and all has been working ok so far.
This response is exactly what I would have expected from EE but did not get.
That coupled withs EE help and fault reporting is only up to 9pm was a surprise to me and hoping nothing else goes wrong.
