NO signal = NO broadband

ChickenJulia
Visitor

‎30-04-2024 02:21 PM

Monday 29th April 11:02 - the mircowave BroadBand just stopped!  Has the signal from antenna been turned off?  Help!! My rural broadband provider not answering, so I am stuffed!  25 hours on.....  Is this just me in rural Wiltshire?  
This happened five months ago, took 6 days to reconnect due to the BT EE merger... has this happened again?  HELP!

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎30-04-2024 03:03 PM

@ChickenJulia   You need to speak with your BB provider if it’s not EE.    BT purchased EE a few years ago now ( 2015 ) so not sure why that would cause any issues.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎30-04-2024 03:04 PM

What's microwave BroadBand? Do you mean mobile BB or fixed Home BB?

Who is your rural broadband provider? If it's not EE, why are you asking EE?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful