My Dell C1765nfw Laser printer not working since changing from BT to EE router

[Ren77]

A few months ago BT switched my router to one from EE and I've noticed that the Dell laser printer seems to have vanished from the printer lists on all our laptops/desktop. My brother thinks it is down to the IP address (he printed off a sheet and it says 0.0.0.0) he said the router is not picking up the printer, it is connected with a network cable.  If I ring EE will they be able to help me?  I'm not sure why my Brother printer is still working and the Dell isn't but the Dell is much older.

Any advice is much appreciated but bear in mind I am in no way a computer expert 😂

Many thanks

[Ren77]

thanks IAMC - will try this as it's stopped working AGAIN ... driving me insane ... when I say I will try this, what I really mean is that I will screenshot your post and hand it over to my brother (it may as well be in chinese for me) 🤣

Thanks so much again, love people like you who take time out to help someone else .... not many of you about these days 💜

Ren

[IAMC]

Thanks for reply - hope my experience helps you get your printer working properly. 

Let me know how you get on.

[Ren77]

Will do 🤙 just need brother to get himself round here, we always end up arguing though because I keep telling him what to do even though I don't know what I'm doing myself .... just can't help it 🤣