Moving from BT to EE broadband

[Lynnecreighton]

I have just signed up for EE broadband fir my home and I have received a mobile Wi-Fi box the size of a cigarette box, I don’t think this will give me what I need as u connected it last night, fine but this morning was unconnected again. Can anyone advise 

[XRaySpeX]

What is the name of the EE BB plan are you on including its speed? Some of the higher plans will include Smart Hybrid Connect, a mobile router that takes over the connection when the mail BB router fails. Perhaps you received this in advance of the main router.

[Lynnecreighton]

U am sorry but I can’t find any of ghe documents from my signing up but I do know it is mobile Wi-Fi and I queried this at the time as u don’t need mobile I just need a broadband like I had with BT
Sent from my iPhone

[XRaySpeX]

Yes, I was saying that when you order fixed Home BB you might get a mobile router as well as part of the package as a fall-back against the main router going down.