Hi there
We recently moved to EE from Virgin and initially found the broadband and services to be pretty fast and reliable. However, over several weeks, its gradually got worse and worse with lapses in connection and messages saying that it the channel is not available etc when trying to watch TV and not being able to access recorded programmes (seemingly relating to the internet connection?). This is also a pain as I work from home for part of the week and need to be able to rely on being connected to the internet and not keep getting booted off as has been the case of late!.
Yesterday evening we tried to access the TV to be unable to connect so we tried all of the suggested options and resetting etc and are now left with no access to either the TV or internet so ended up logging it as a job to be advised the earliest an engineer can come is Tuesday (as we were not able to do Monday) and it also says they have 30 days to resolve the issue with the broadband?? erm and how exactly are we supposed to managed in the meantime and can we be recompensed for the lack of service and inconvenience? Unfortunately its now to the point where we actually regret making the move as its not been a reliable switch and sadly would not recommend!!
