Racist Engineer

Doctorsh · ‎25-07-2025

I just a terrible experience with a racist disrespectful engineer who was rude by all means and even refused to help to have a look at my broadband issue. After waiting a month !!!!! And took a day off work waiting for the second time!!

Schockwave · ‎25-07-2025

Hello @Doctorsh ,

Welcome to the community,

Sorry to hear about that, I would suggest making a complaint using the complaint form:

https://ee.co.uk/help/contact-ee/complaint/complaint-form

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

XRaySpeX · ‎25-07-2025

If the eng. was from Openreach you should complain directly to OR as I want to complain about an Openreach engineer’s conduct

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Peter_W · ‎25-07-2025

Hi @Doctorsh.

Welcome to the EE Community!

I'm keen to make sure we take a closer look into what you've reported here, so I've popped you over a private message.

Peter