Moved from BT to EE - Credentials Incorrect?

[Moose_UK]

I've recently moved from BT to EE (900mbps). I've noticed when looking at the settings on the new hub, it is still using the username "bthomehub@btbroadband.com". Is this correct, I assumed that EE would have a different username than the BT one?

I'm also unable to access many of the WiFi controls in the EE app, not sure if this is related at all.

[Profile closed · Accepted solution]

@Moose_UK it's correct 

[Moose_UK]

Cheers for that! I’ll give 150 a call to see what’s going on, whenever I try to access anything it’s crashes out and says “an order is being processed”.