Broadband

[Gemma_454]

Need to speak to an adviser

[Chris_B]

@Gemma_454  if you need to speak to a customer services representative, then you need to call them, this is a public forum not customer services. 

[Mustrum · Accepted solution]

Hi @Gemma_454   no account access from this dorum, but you can get in touch following the Help page here:

https://ee.co.uk/contact-ee/technical-support/broadband-landline 

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

1. We’ll run tests on your connection to find out what’s going on.
2. If you need an engineer, we’ll text you in 15 minutes to book a slot.
3. If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

Opening hours:
Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

Call us

Closed now

Our lines are currently closed.

Opening hours:
Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8p