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Broadband and EE app

Teeps11
Visitor

IMG_6997.png

IMG_6996.png

Set up smart hub plus and downloaded we app the app told me it need to download/update some software and could take 20 mins to 1hr fair enough the progress bar eventually got all the way to the end after a 1hr and then said it failed to update/download now the app says I’m not on my home network when I am connected to it and I can’t do anything on the app so I can’t retry to do the download! Someone help please 🫠

2 REPLIES 2
Leanne_T
EE Community Support Team

Hi @Teeps11 

Thanks for coming to the community. 

How long ago did your broadband go live? 

Have you tried restarting the app and router? 

Leanne.

bobpullen
Prodigious Contributor
Prodigious Contributor

@Teeps11 - did you manage to get the app working in the end?