Migration from BT to EE & BT Cloud

[Colin_Black_EE]

Hi,

After disccussions with the 'Loyalty' Account Team I have recently migrated from BT to EE  For both Mobile & Landline based Broadband) I did this as BT advised they will stop providing Domestic Services, with their focus being on business customers, EE (part of BT Group businesses) will be the new default provider. I also made a small reduction on costs. I was addtionally advised that I would retain my BT Cloud and other previous BT features. The new Router & SIM were supplied, although I had no guidenace about the need to get a PAC Code to migrate my exisiting number, however after some support from help I managed to resolve this issue. Router Installation was simple, with just the need to migrate my Wireless devices.

BT deprecated their BT Cloud Services from October Last Year but existing customers retained the 1TB storge Cloud service. As part of this migration exercise I discovered that my Cloud Desktop Sync APP while appearing to work on the desktop was not actually Syncing my Content,  and attampting to administer my BT Cloud account by Web Browser is not working at all. (error messges)

I'm now into my 2nd week of chasing this problem, and while I do have a helpful BT person keeping me informed of their 'Tier 2' Support team involvement, I'm not actually making any progress with accessing or adminstering my Cloud Store.

Anyone else successully migrated to EE and reatined their BT Cloud functionaility?

Thanks,

Colin

[Colin_Black_EE]

Another update on this.

I found that by resetting the setting on the PC App for 'Backup' & 'Sync' I resolved the problem.
I did this by unchecking the options and saving then re-applying the settings and saving again, I now have the Green Cloud Icon once again. So both Backup & Sync are now working, It's not clear why resetting parameters worked but I'll take it 😃

The only outstanding matter is the 'Manage' from the "BT Cloud tile" in My Products which still reports "something has gone wrong..." 
Regards,

Colin

Screenshots :

[Colin_Black_EE]

Just another quick update.

Tier2 Dev are currently unable to resolve this issue which while largely cosmetic still persists.
I can administer my Cloud directly from the browser so the problem is not critical

 I await an update probably in the new year according to my contact in BT.

Merry Christmas all. 🎄

Colin

[Colin_Black_EE · Accepted solution]

Hi All,

BT Support have closed this case as a cosmetic problem, this will probably be cleared away as part of ongoing development. There was no timescale provided.

My BT Cloud is manageable from the PC APP or Web Browser, bearing in mind action had to be taken to restore that access as well. I guess the thread can stay for those that might come across the problem.

Regards,

Colin

[Pontiff1]

Does this work ?

www.btcloud.bt.com

[Colin_Black_EE]

yes. 🙂