@Woody111 : Look in your Profile from your avatar at top R of any Community page or at the top of any of your posts to see all your posts.
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Hi Christopher, thanks for taking the time to reply. It’s appreciated
I haven’t made a call since last night when I got cut off after 47 minutes. To be honest it’s really hard for me to commit so much time to make such long calls. What I really want is someone to call me and take the problem on board and call back when it’s done.(or question)
Hanging on the line for so long is pretty soul destroying, but it seems without that there’s no accountability for the problem, but of course it all falls apart when you get cut off. And then a deep breath before you call somebody who has to get up to be with the problem all over again.
29-04-202502:37 PM - last edited on 29-04-202504:03 PM by Christopher_G
My road has taken me to EE Executive Complaints.
they phone you back so when you’re on the phone next time just ask them to put you through to the executive complaints department and they will sort it for you. My problem has been merging my BT account with the EE account. It’s all Got to be done manually .we’ll need someone to press the buttons.
