Can’t make groups

[lgrenter]

Just had busiest home bundle installed and have app on iPad nd phone. I can’t however find any way to make a group for devices I add. Looked online and saw it’s to do with parental controls but no parental controls are mentioned on the manage broadband page apart from pause a device or the safe browsing. If I open a device on my network screen it gives option to make a group for it but no matter what type of name I try to give the group it says it can’t be used.

[Mustrum]

@lgrenter   you can find more details in the following help section. https://ee.co.uk/help/broadband/getting-started/using-parental-controls#article-heading-3 

Using Groups with Smart Hub Pro and Smart Hub Plus

If you have Smart Hub Pro or a Smart Hub Plus, parental control restrictions don’t have to be the same for all your devices. You can default settings for any device that joins your network under ‘ungrouped devices’. Or you can set up separate groups of devices and apply controls to that group such as 'all kids devices'.

1. Open the EE app.
2. Select Manage from the bottom menu, then Broadband.
3. Scroll to Groups.
4. Tap Create group or select an existing group. A group is a set of devices with the same restrictions.
5. Give the group a name (for example, “Kids' devices”).
6. Add the device or devices to your group.
7. You will see a list of devices in the group, and under that a scale with Off, Light, Moderate and Strict restrictions. Move the button to the setting you want.

[JimM11]

@lgrenter Best advise take a few day's away from it all, the app/accounts just all take a little time, it is just not instant!!!

[lgrenter]

I have been doing steps 1 and 2, but when I scroll down the resulting page there is no create group option showing. I fact no mention of groups at all (I know I have not yet made any). Shows devices, boost,safe search, schedule. That’s it.

[Mustrum]

@lgrenter  it may take a few days before the router firmware updates to the latest version.