Link a device (Broadband) help

philharmonic
Investigator
Investigator

‎07-02-2025 11:33 PM

 
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3 REPLIES 3
philharmonic
Investigator
Investigator

‎07-02-2025 11:39 PM

Hi,

I'm trying to link my Broadband  to my account (EE ID?) . The online dialog asks for my landline number (amongst other details) to be entered and when I do this, it says it's invalid. I have entered the number with and without the area code but to no avail. What should I enter to satisfy the validation?

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XRaySpeX
EE Community Star
EE Community Star

‎08-02-2025 04:33 AM

In your online MyEE: Home > Plans & Subs > Manage numbers > Add another number > Link EE Broadband.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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philharmonic
Investigator
Investigator
In response to XRaySpeX

‎08-02-2025 11:15 AM

Hi XRay - thanks for the reply but this not the information I need. I know the process to follow but the dialog does not recognise my landline number. I just need to know the validation criteria for the field. I could also use my Billing account number as an alternative but the number I have been given is also not being accepted in the dialog.

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