Landline stopped working - says number is temporarily unavailable when i dial ou

[CharlieNam]

My landline has stopped recieving calls and placing calls. It was working fine last night.

When I dial out it says this number is temporarily unavailable, and when i dial my mobile (not EE but another provider) it says this number is unavailable.

My broadband connection seems to be working fine for the computer and mobile.

I have unplugged the phone line and the power cable and replugged after about 10 seconds - and the phone still doesnt work. I called the tech folk but there is a 45min wait. Any suggestions?

[tlibra10]

My landline won't call other landlines, but will call mobiles. Tried to contact EE but not possible.

Anyone else have same?

[Mustrum]

@MA2025  your issue may have nothing to do with yesterdays more general outage.

No one on here has account access or knows who you are, so will not know what has happened to your service.

Have you followed any of the steps in the Help pages to get your issue acknowleged and fixed?

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

1. We’ll run tests on your connection to find out what’s going on.
2. If you need an engineer, we’ll text you in 15 minutes to book a slot.
3. If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

Opening hours:

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Saturday and Sunday, 8am to 8pm

Call us

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

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Text relay

To use the text relay service from your smartphone, PC or tablet, download the free Relay UK app.

To call us through the Relay UK app or from a textphone, dial:

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[Mustrum]

@tlibra10   have you reset the router/phones/adapters?

[tlibra10]

Yes done everything. Can't even talk to anyone at EE.

[Bystander]

Thank you, but I don't have an EE mobile (thank goodness).

Even today, when the outage has supposedly been solved, dialling 150 from my landline gives an unobtainable tone; none of the various published numbers for EE will connect, trying through both Smarty and Lebara.   So in 2025 I seem only to be able to contact a telecommunications company by writing to them!  

[ASANTE1979]

I don't know what's going on with my services.I can't receive or get calls

[CharlieNam]

Sorry you are still having problems. Its actually 150 from any mobile. 

[MA2025]

(Correction - Moved not deleted, consider a notification system to inform the author) I see my messages have been deleted again... Very interesting response from EE... In addition, I find it highly unlikely that my issue is not connected to yesterdays outages..

[Schockwave]

@MA2025 , no they have not, click on your profile name and you will find it there, if that is the one you mean.

[MA2025]

Thank you Schockwave; I have had another mention that to me. I do not find these forums easy to navigate at all... I also vented frustration when I see this as the only means to communicate with EE since I am unable to connect to 150 or any other EE related numbers. I much prefer the human touch when experiencing difficulties from service providers.