@Monique77 No other issues with the DV service, just that particular call that you are aware off? Also have a look at your call protect service that you have, see the extract below.
With your Call Protect service, we
identify and add a list of nuisance
callers who we’ll send straight to your
junk voicemail, cutting down your
unwanted calls. This is the BT Blacklist
and is turned on automatically with
your new service.
Your own Personal Blacklist is also
turned on automatically with your
new service and allows you to send
numbers to your junk voicemail.
It puts you back in control of your
calls: you can block certain call
types, like Withheld, International or
Unrecognised numbers, sending them
straight to your Personal Blacklist.
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