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Terrible

Jinty45
Explorer

‎28-03-2026 02:27 PM

Has anyone else had trouble actually getting full finer installed? I’ve been trying since 18th Jan and now on install date number 6 and second contract number as EE decided after months just to cancel original order! Now been waiting to get answer on phone about contradicting messages - one with appointment date the other I need to call to make appointment???? both sent within a day. Must have spent hours on calls now…..I thought Talktalk were bad, but think I’ll just stay with them 

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3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎28-03-2026 03:22 PM

Hi @Jinty45 

You can make a complaint here: https://ee.co.uk/help/contact-ee/complaint

Honestly I respect your patience as I would have gone elsewhere by now. The delays you describe seem odd. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Katie_B
EE Community Support Team
In response to Northerner

‎29-03-2026 09:26 AM

Good morning @Jinty45. 

Thanks for coming here. 

I am sorry to hear you are still waiting for your Full Fibre to be installed. 

Since your post yesterday have you been able to get in touch for an update?

Speak soon, 

Katie

0 Helpful
Jinty45
Explorer
In response to Northerner

‎30-03-2026 07:56 PM

It was that bad I nearly stayed with TALKTALK!!
However after yet another 45min call it appears that EE don’t have the power to cone t to a house which has a registered care call number against it, Even though mine is SIM only not tied to phone line or internet. So after months of trying (18th Jan) i was passed through to a lady from BT who has sorted everything and now with them ( hopefully)
But it does leave a bitter taste as why do the phone consultants not know this or do they and get commission for everytime I had to re-apply??? I now also have 2 spare routers I’ve to send back which means bothering my son to take them as I’m house bound.
So in summary ….still TERRIBLE!

Janette
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