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Keep entering password

DORIS70
Investigator
Investigator

‎14-06-2025 04:51 PM

Every day I have to put the long password into my tv to watch Netflix, Youtube etc. I've tried switching off router, switching off tv, but nothing changes. Getting a nuisance now. Never happened with my BT router !!

 

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10 REPLIES 10
XRaySpeX
EE Community Star
EE Community Star

‎14-06-2025 04:58 PM

Is that the router's WiFi pwd you are being forced to enter?

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JimM11
Brilliant Contributor
Brilliant Contributor

‎14-06-2025 05:38 PM

@DORIS70 Just put the BT Router back on if it does have all the connections needed.

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DORIS70
Investigator
Investigator
In response to XRaySpeX

‎14-06-2025 07:28 PM

Yes the long password with numbers, letters etc. Yesterday put it in only stayed for a vouple of hours and had to do it again. Such a nuisance. Old BT hub never dropped out..

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DORIS70
Investigator
Investigator
In response to JimM11

‎14-06-2025 07:29 PM

The router is on and working. I just need to keep putting in password to use apps on tge tv !

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JimM11
Brilliant Contributor
Brilliant Contributor
In response to DORIS70

‎14-06-2025 07:32 PM

@DORIS70 So you have put the BT router back on!

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DORIS70
Investigator
Investigator
In response to JimM11

‎14-06-2025 08:36 PM

The router is on and working, the internet works fine  on phone and laptop it just doesn't work on our tv.. when you go to use the apps i.e. Youtube, Netflix is says you have no connection ? So then I have to go to settings on the tv and manually put in the router password. Usually every day....

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JimM11
Brilliant Contributor
Brilliant Contributor
In response to DORIS70

‎14-06-2025 08:53 PM

@DORIS70 Can not go any further with you, just cannot establish what you have and are doing now. EE or BT you just will not answer they are two different routers.

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bobpullen
Star Contributor
Star Contributor
In response to DORIS70

‎18-06-2025 11:05 PM

Does the TV have a concept of saving the Wi-Fi network/password? If so, is there a way you can ask it to 'forget' the network and set it up from scratch? Worth a shot if so.

DORIS70
Investigator
Investigator
In response to bobpullen

‎19-06-2025 06:16 AM

Hi, it doesn't remember the password, that's why it such a pain to keep putting it in...I've tried moving the hub around to see if that makes a difference, but it doesn't seem to. 

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