Is it possible to change the Broadband Primary DNS

ALC_2805
Visitor

Can anyone help - I am trying to change the Broadband Primary DNS address - EE Smart Router(?) Firmware Version r0.44.5-R-507364 - thoughts, ideas gratefully received

7 REPLIES 7
XRaySpeX
EE Community Star
EE Community Star

Is that the white EE Smart Router? If so, you can set DNS on the Advanced Settings > My Network > IPv4 Config page by setting AUTO to NO.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
ALC2805
Investigator
Investigator

Hello - Thanx for the swift response - the router is grey / charcoal - I've just found the model # cunningly hidden on the base - Smart Hub SH31B.  Checking the IPv4 page the option refered to does not exist. Any further thoughts or ideas?

XRaySpeX
EE Community Star
EE Community Star

You can't change the DNS settings on an EE Smart Hub Plus model SH31B.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
ALC2805
Investigator
Investigator

Thanx for responding so quickly much appreciated 🙂  Sorry new here is there a suggestions area to log this for the 'gods' at EE to consider making a change?

XRaySpeX
EE Community Star
EE Community Star

Many peeps on here, incl. myself, have reported it here. Let's hope the EE Support Team here take notice.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
XRaySpeX
EE Community Star
EE Community Star

BTW: Firmware Version r0.44.5-R-507364 is way out-of-date. It should now be at least r1.34.1-R-1055417. It should update itself when you connect it , during which it'll probably lose a lot of other functionality 😞 .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
ALC2805
Investigator
Investigator

Thanx for that tip - I lifted the firmware version off the product label - just checked the firmware version from the Hub Status ... r1.34.1-R-1055417-PROD-83002r 1 . 3 4 . 1 - R - 1 0 5 5 4 1 7 - P R O - so I think I am good.

Thanx again for your help I think I would have spent a lot of time banging my head against a brick wall - without your assistance pointing me in the right direction