Is it possible to change the Broadband Primary DNS

ALC_2805 · ‎30-07-2024

Can anyone help - I am trying to change the Broadband Primary DNS address - EE Smart Router(?) Firmware Version r0.44.5-R-507364 - thoughts, ideas gratefully received

XRaySpeX · ‎30-07-2024

Is that the white EE Smart Router? If so, you can set DNS on the Advanced Settings > My Network > IPv4 Config page by setting AUTO to NO.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

ALC2805 · ‎30-07-2024

Hello - Thanx for the swift response - the router is grey / charcoal - I've just found the model # cunningly hidden on the base - Smart Hub SH31B. Checking the IPv4 page the option refered to does not exist. Any further thoughts or ideas?

XRaySpeX · ‎30-07-2024

You can't change the DNS settings on an EE Smart Hub Plus model SH31B.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

ALC2805 · ‎30-07-2024

Thanx for responding so quickly much appreciated 🙂 Sorry new here is there a suggestions area to log this for the 'gods' at EE to consider making a change?

XRaySpeX · ‎30-07-2024

Many peeps on here, incl. myself, have reported it here. Let's hope the EE Support Team here take notice.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

XRaySpeX · ‎30-07-2024

BTW: Firmware Version r0.44.5-R-507364 is way out-of-date. It should now be at least r1.34.1-R-1055417. It should update itself when you connect it , during which it'll probably lose a lot of other functionality 😞 .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

ALC2805 · ‎01-08-2024

Thanx for that tip - I lifted the firmware version off the product label - just checked the firmware version from the Hub Status ... r1.34.1-R-1055417-PROD-83002r 1 . 3 4 . 1 - R - 1 0 5 5 4 1 7 - P R O - so I think I am good.

Thanx again for your help I think I would have spent a lot of time banging my head against a brick wall - without your assistance pointing me in the right direction