Over the last week, I have noticed a real degradation in my internet performance. I have tried the usual - restarting the hub etc.. with limited success.
Today is worse than ever. The EE app for connecting to my hub doesn't work very well yet thinks the Broadband Status looks good - despite not being able to launch the "Test your broadband" page.
What can I do to further diagnose the issue? My postcode is G63.
Here are some of the exports taken from the Hub's status and Technical Information pages (can't upload the files):
|
Serial number
|
Status
|
Connection type
|
App version
|
Firmware version
|
Downstream sync speed
|
Upstream sync speed
|
Network uptime
|
System uptime
|
|
+******+**********
|
Up
|
Broadband (DSL)
|
3.1.3
|
r3.8.24-R-1531355-PROD-80004
|
47.92 Mbps
|
9.82 Mbps
|
2 Mins
|
3 Mins
|
|
Product code
|
Serial number
|
Firmware version
|
GUI version
|
Data sent / received
|
DSL uptime
|
Data rate
|
Broadband username
|
Firewall
|
Main 2.4 GHz network name
|
Main 2.4 GHz channel
|
Main 2.4 GHz wireless security
|
Main 5 GHz network name
|
Main 5 GHz channel
|
Main 5 GHz wireless security
|
Compatible 2.4 GHz network name
|
2.4 GHz
|
Compatible 5 GHz network name
|
5 GHz
|
|
Smart Hub 3A
|
+******+**********
|
r3.8.24-R-1531355-PROD-80004
|
3.1.3
|
289.24 MB Uploaded / 121.42 MB Downloaded
|
6 Mins
|
9.82 Mbps / 47.92 Mbps
|
bthomehub@btbroadband.com
|
On
|
PGRouter
|
Smart (Channel 11)
|
WPA2-Personal
|
PGRouter
|
Smart (Channel 100)
|
WPA2-Personal
|
EE-HGSHJ3-Comp
|
Off
|
EE-HGSHJ3-Comp
|
Off
|
When I do a ping of say the BBC I get this, suggesting packets are being dropped and highlighting the problem:
ping bbc.co.uk
PING bbc.co.uk (151.101.192.81): 56 data bytes
64 bytes from 151.101.192.81: icmp_seq=0 ttl=58 time=668.086 ms
Request timeout for icmp_seq 1
64 bytes from 151.101.192.81: icmp_seq=2 ttl=58 time=674.271 ms
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
64 bytes from 151.101.192.81: icmp_seq=6 ttl=58 time=671.152 ms
64 bytes from 151.101.192.81: icmp_seq=7 ttl=58 time=673.302 ms
64 bytes from 151.101.192.81: icmp_seq=8 ttl=58 time=670.834 ms
64 bytes from 151.101.192.81: icmp_seq=9 ttl=58 time=661.069 ms
64 bytes from 151.101.192.81: icmp_seq=10 ttl=58 time=672.099 ms
64 bytes from 151.101.192.81: icmp_seq=11 ttl=58 time=672.135 ms
64 bytes from 151.101.192.81: icmp_seq=12 ttl=58 time=671.411 ms
64 bytes from 151.101.192.81: icmp_seq=13 ttl=58 time=672.765 ms
64 bytes from 151.101.192.81: icmp_seq=14 ttl=58 time=670.758 ms
64 bytes from 151.101.192.81: icmp_seq=15 ttl=58 time=668.022 ms
^C
--- bbc.co.uk ping statistics ---
17 packets transmitted, 12 packets received, 29.4% packet loss
round-trip min/avg/max/stddev = 661.069/670.492/674.271/3.351 ms
[Mod Edit: Removed serial numbers]
