Internet LOS red

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Holliemarieskel
Visitor

‎26-09-2024 11:19 PM

My internet box is flashing and my white box on the wall has a red LOS what does this mean please as I need my internet for work purposes 

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Ali_A
EE Community Support Team

‎27-09-2024 10:47 AM

Hi @Holliemarieskel 

Have you tried switching your ONT box (the white one on the wall) off for 5 minutes to see if it reconnects? 

You can check your Broadband Status, and get further help and support on our Broadband Help page

Also find out more at Fix EE Broadband Connection Problems

If you still need assistance you can text HELP to 66033. 
• We’ll run tests on your connection to find out what’s going on.
• If you need an engineer, we’ll text you in 15 minutes to book a slot.
• If you don’t need an engineer, our brilliant team will call you within 30 minutes to help solve your issue.
See Contact us about Broadband page

Ali 

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XRaySpeX
EE Community Star
EE Community Star

‎27-09-2024 12:02 AM

@Holliemarieskel : BB is down.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Ali_A
EE Community Support Team

‎27-09-2024 10:47 AM

Hi @Holliemarieskel 

Have you tried switching your ONT box (the white one on the wall) off for 5 minutes to see if it reconnects? 

You can check your Broadband Status, and get further help and support on our Broadband Help page

Also find out more at Fix EE Broadband Connection Problems

If you still need assistance you can text HELP to 66033. 
• We’ll run tests on your connection to find out what’s going on.
• If you need an engineer, we’ll text you in 15 minutes to book a slot.
• If you don’t need an engineer, our brilliant team will call you within 30 minutes to help solve your issue.
See Contact us about Broadband page

Ali