Installation timescale - so far 3 months and waiting

[Rich20148]

I ordered in Jan and despite many many chases do not even have a date to install 1.6gb broadband. I know it’s Openreach but if they were honest about possible timeframes I would never have contracted. 

what are others experiences of time to install?  Is 3+ months normal?

[Helen238]

To be honest, it looks to be a common problem. I’ve not been waiting that long yet but have already been given 2 dates which were then both cancelled and am awaiting further update. Whenever I chase it up, I’m told it’s because open reach haven’t done their bit yet and as it’s new technology they can’t do anything until openreach finish. . It seems a bit misleading to keep receiving messages advertising fibre as ‘now available in your area’ only to find out it kind of isn’t yet! I definitely wouldn’t have bothered switching at all if I’d known openreach would be holding everything up for weeks or in some cases months. I hope you get somewhere soon

[Rich20148]

Well it’s not just me then!  Exactly the same story. Next door has a connection to 1 gig so it cannot be that hard!

At least I have 1gb Virgin while I wait. But their renewal seems more attractive by the minute. 

I might have gone EE Tv too but this has made me cancel sky and use Apple TV as my only source with various subscriptions to Now, Netflix etc. I love it. Better tech, more reliable and faster. 

[XRaySpeX]

The BTw checker doesn't list 1.6 Gig FTTP cuz it's not sold by BTw yet but EE gets it direct from OR as a special provisioning.

What does Openreach Fibre Checker say about it?

[JimM11]

@Rich20148 Do you have the VM 5x router and on Gpon with them?

[Rich20148]

I have 1gig but not the 5x router. Gpon?  No idea!

my speeds are great but EE were faster and cheaper + phone discount as I was with EE.

what will I get with 5x and Gpon?

[JimM11]

@Rich20148 Then you are on docsis cable, with Gpon and VM 2Gb symmetrical for the same money, but it looks like you are not in the area if not offered by VM.

Virgin Media UK's XGS-PON Full Fibre Upgrade to Go Live Later in 2023 - ISPreview UK

[Rich20148]

ahhh yes. Not available to me.  I believe it needs the Nexfibre network. 

[JimM11]

@Rich20148 No it is also VM, in specific areas, Nexfibre in those areas for build etc, reason i asked was son is on XGS-Pon when they upgraded the hardware from his Gpon and it screams with speed, but he is the only one connected so no one to fight for bandwidth, most were waiting on OR which has now arrived but not at his side as VM stuffed the duct full now OR scratching there heads as they cannot pull out the copper to create the needed space, what a cluster flop....