Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I paid for and was promised minimum 700Mbps

MUSH247
Investigator
Investigator

‎17-03-2025 05:20 PM

So why on average I'm only getting 250Mbps?

What's going on?

0 Helpful
8 REPLIES 8
Timbo45
Skilled Contributor
Skilled Contributor

‎17-03-2025 05:36 PM

How are you testing your speed?

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎17-03-2025 05:38 PM

How are you measuring its speed at 250 Meg? All ISPs can only supply, quote & guarantee BB connection speeds to the router. Beyond that, particularly over WiFi, is up to you.

Have you run the speed test in the EE app? That will not only measure the connection speeds you are getting at the router as well as speeds to the device from which you are testing.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
MUSH247
Investigator
Investigator
In response to XRaySpeX

‎17-03-2025 06:28 PM

How do you do a speed test it in the app? I can't find it anywhere. 

0 Helpful
MUSH247
Investigator
Investigator
In response to Timbo45

‎17-03-2025 06:28 PM

Wifi

0 Helpful
MUSH247
Investigator
Investigator
In response to XRaySpeX

‎17-03-2025 06:30 PM

So if I plug in an Ethernet at the back of the router then I should get a minimum of 700?

0 Helpful
Minkey1
Star Contributor
Star Contributor
In response to MUSH247

‎17-03-2025 07:42 PM

@MUSH247 

As @XRaySpeX has suggested, any guarantee is to the router. Everything beyond is down to your kit and environment. Same with all ISPs.

Test it in the app. The result will be to the router, then over WiFi to the device you ran the test from, eg

IMG_3773.png

 

⬇️

Mike
EE Fibre 900 via SH+ with 2 Extenders, EE TV Pro & Mini boxes, 2 EE SIM's only, all originally BT, and wishing it still was.
LG Oled, Denon/Cambridge Audio 7.1, Panasonic 4K player, Apple TV 4K
0 Helpful
JimM11
Brilliant Contributor
Brilliant Contributor
In response to MUSH247

‎18-03-2025 07:32 AM

@MUSH247 You seem to be struggling with some fact's, you have a 900/700 advised, but IF your device is NOT capable off maintaining the minimum 700mb/s download speed which MANY are then you WILL not get that speed, the device HAS to be capable off doing so.... Speed test's do not prove much, you only need one good device to make sure that you have a good package and speed system as sold.

0 Helpful
Timbo45
Skilled Contributor
Skilled Contributor

‎18-03-2025 09:00 AM

@MUSH247 

I'm on Fibre 500 with a Wifi 6 router and there's a significant difference in speed that I can achieve depending whether I'm on the 2.4GHz band or the 5GHz band.

As an example with my iPhone 11 in a different room to the router I can get 450+ Mbps on the 5GHz band but 120Mbps on the 2.4GHz band. So that's another factor to consider.

Having a great speed is useful for multi-user households where there's a lot of streaming/gaming going on but otherwise little benefit.

0 Helpful