I just got an email telling that I had switched off my Web Protect, but I didn't

[Specmaster]

Got an email informing me that I deactivated my Web Protect service, which I did not. Phoned help and they told me I can reactivate it via the EE app and that it was called something advanced protection or similar, but I cannot see how I can do this in the App. There is no section called protect or anything like it? 

Anyone know what I have to do and how to do it?

[JimM11]

@Specmaster Is this for fixed home broadband or something on mobile?

[Northerner · Accepted solution]

Hi @Specmaster 

Please read here:

https://ee.co.uk/help/broadband/getting-started/web-protect

Thanks 

[Specmaster]

Thank you, all done and working, many thanks