I changed my mind I don’t want to switch

austra · ‎08-03-2025

Hi, I tried to call I don’t want to switch to EE, please cancel. Thanks

Account number: ***********

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

XRaySpeX · ‎08-03-2025

This user discussion forum can have no access to your specific account. You need to raise this with CS.

Has EE BB been activated yet or has it just been ordered? You may cancel any time up to 14 days beyond installation & revert to what you had.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎08-03-2025

This user discussion forum can have no access to your specific account. You need to raise this with CS.

Has EE BB been activated yet or has it just been ordered? You may cancel any time up to 14 days beyond installation & revert to what you had.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

austra · ‎08-03-2025

It has not been installed and I don’t want to have it installed. As I wrote there I couldn’t contact anyone on the phone there is no chat and there was no email address, please cancel it for me thank you

XRaySpeX · ‎08-03-2025

No, we can't! This is a user discussion group. We have no influence over your a/c. Only you do.

There's a Freephone no. in my sig.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Mustrum · ‎08-03-2025

@austra You can also contact your current supplier and let them know you do not want to switch.