I changed my mind I don’t want to switch
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08-03-2025
05:44 PM
- last edited on
08-03-2025
06:42 PM
by
MikeT
Hi, I tried to call I don’t want to switch to EE, please cancel. Thanks
Account number: ***********
[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]
Solved! See the answer below or view the solution in context.
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08-03-2025 05:52 PM
This user discussion forum can have no access to your specific account. You need to raise this with CS.
Has EE BB been activated yet or has it just been ordered? You may cancel any time up to 14 days beyond installation & revert to what you had.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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08-03-2025 05:52 PM
This user discussion forum can have no access to your specific account. You need to raise this with CS.
Has EE BB been activated yet or has it just been ordered? You may cancel any time up to 14 days beyond installation & revert to what you had.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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08-03-2025 05:55 PM
It has not been installed and I don’t want to have it installed. As I wrote there I couldn’t contact anyone on the phone there is no chat and there was no email address, please cancel it for me thank you
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08-03-2025 05:58 PM - edited 08-03-2025 05:59 PM
No, we can't! This is a user discussion group. We have no influence over your a/c. Only you do.
There's a Freephone no. in my sig.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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08-03-2025 06:50 PM
@austra You can also contact your current supplier and let them know you do not want to switch.

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