Huge ping/latency spikes after switching to ee

[chillies]

Just switched from sky Wi-Fi to EE, the general speeds are much better and averaging around 200-400 mbps download speed however about every 10,15,20 seconds ill get really bad spikes in ping for a few seconds.

does anyone know how to fix this please?(cant use ethernet)

[XRaySpeX]

Ah, yes, @JimM11 , you have a New EE BB plan. My legacy is just called Fibre Plus (EE's uncapped 80 Meg VDSL FTTC).

[JimM11]

@XRaySpeX If i had 80/20 would not have even bothered, 2 priorities keep the wife from going nuts, when the daughter is streaming 4K movie because she can, her PS5 going at the same time, and as long as wifi calling works then i could not care less about the speed, been doing this for over 40yrs so know how it all works.

[XRaySpeX]

Yes, @JimM11 , I'm just going for the Full Fibre 150 Essentials. I don't go in for all this chasing of lightning speeds 😉 .

[JimM11]

@XRaySpeX Cannot fully remember, but the 150 - 500 was like £2 difference/month on the upgrade, and did not like the FF100 claimed as 150, So gave it a fighting chance with the 500 spec.

Your broadband package

Full Fibre 500 Essentials

We'll be in touch to let you know your broadband service start date.

Your contract is for: 24 months, starting when your service is activated.

Your expected speeds

500 Mbps Your estimated download speed

73 Mbps Your estimated upload speed

Your Speed Guarantee
Your guaranteed download speed is: 425Mbps

Find out more about the Speed Guarantee.

[XRaySpeX]

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@JimM11 wrote:

did not like the FF100 claimed as 150

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What does that mean? FF 150 is advertised as 149 Meg:

[JimM11]

@XRaySpeX When i ordered way back in Sept, was advertised as FF 100 but did say 150Mb/s, may have just been how it was on my system have them all written down, FF50/100/300/500/900 and 300 or 500 was the same price, go figure, until you period ends of course.... with £4 from 100 - 500 diff....

[chillies]

[JimM11]

@chillies When you get time, ping your internal router on 192.168.1.254 and switch of everything wireless apart from your test device that you are using to ping with. What device are you using to test your wireless connection with?

Run a couple of 3 min test's and with all my wireless devices connected as i know that mine are fairly stable, nothing untoward that can be seen, and quick capture and copy for you to look at, was lucky and had a few ups just at the end so have included.

Reply from 192.168.1.254: bytes=32 time=2ms TTL=64
Reply from 192.168.1.254: bytes=32 time=2ms TTL=64
Reply from 192.168.1.254: bytes=32 time=4ms TTL=64
Reply from 192.168.1.254: bytes=32 time=24ms TTL=64
Reply from 192.168.1.254: bytes=32 time=4ms TTL=64
Reply from 192.168.1.254: bytes=32 time=21ms TTL=64
Reply from 192.168.1.254: bytes=32 time=29ms TTL=64

Ping statistics for 192.168.1.254:
Packets: Sent = 180, Received = 180, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 29ms, Average = 3ms

Ping statistics for 192.168.1.254:
Packets: Sent = 180, Received = 180, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 42ms, Average = 3ms

[XRaySpeX]

I would expect <1ms to your own router:

 Pinging 192.168.1.254 with 32 bytes of data:
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.254:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

Minimum = 0ms, Maximum = 1ms, Average = 0ms

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[JimM11]

@XRaySpeX Wireless!