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Home broadband account number issues - unable to register

Jen128
Visitor

‎09-10-2022 12:14 PM

I've been trying to set up my broadband account on My EE but am having trouble as it says enter the landline OR account number. I don't have the account number and it says that the landline is linked to 2 different accounts and I need to enter the account number. I only have the last 5 digits of the account number which is on the letters i have been sent, and can't view any bills to get it until it's registered on my EE.

Can anyone help please?

Thank you

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎09-10-2022 12:30 PM

You'll need to call CS for your a/c no. if you can't find it in your Welcome email.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP