20-09-2024 01:17 PM
Hi All,
I'm not sure if anyone else has encountered this, but I'm facing an issue with upgrading my EE broadband.
Last year, I switched from BT to EE to take advantage of their mesh system. I've received emails about upgrading to a faster speed at a lower cost, but when I went to the store, they told me I'm on a legacy system and can't make any changes until my contract renews.
I'm willing to wait for the renewal as I plan to switch my entire Wi-Fi network to a Unifi stack anyway.
Has anyone else experienced this issue with EE broadband upgrades on a legacy system? Any insights or advice would be appreciated.
Thanks,
Matthew
20-09-2024 01:29 PM
@Gingerbread007 Legacy to new EE was being trialled as to the swap/upgrade and may not be fully implemented yet. When did you last check? and you may have to call CS to do it as web may not offer. You say upgrade from what to what, do you know what is involved, ie wish to go to fibre from copper, there is still a landline so therefore DV is involved etc. IF EE are saying NO it may be a technical issue, only you can post and let the forum know!
20-09-2024 02:12 PM