cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

High Ping spikes

SlippinJimmy
Explorer

I'm on gigabit full fibre. Download and upload speeds are as advertised and i'm happy with, but my latency is all over the place, which I notice when playing multiplayer games. When running a ping within command prompt or tracert, sometimes the ping times out, but often shows high latency. I'm running ethernet to the router. This issue started about a month ago, and i've been with EE for 2 months or so. I've also tried my own mesh system in place of the EE router, same issue.

I rang them up, but all they did was try change the wifi security (Nothing to do with the ethernet connection) and send out a new Ethernet cable, but this issue is happening on more than one device.

Any ideas or next steps to try resolve this? i'm almost certain this is on the Openreach side, but they said they're getting an 'all good' from the Openreach side, so cannot raise an issue with them.

 

SlippinJimmy_1-1779917040986.png

SlippinJimmy_2-1779917054953.png

 

 

4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

Servers along the tracert have better things to do than respond to your arbitrary pings, namely their own job & routing that they are there for. The only thing that matters is the final target node.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Okay fair enough. But surely the second screenshot with pings to Google show the spikes? It aligns when my in-game ping spikes also

So it was busy with its own work from time to time.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Community Hero
Community Hero

@SlippinJimmy Turn the wifi off and see if it is still the same on Ethernet only, tracert does not really help with the ping response as that gateway may be getting on doing what is needed. Run packetloss see picture linked.

Re: ping - The EE Community

https://packetlosstest.com

Ping statistics for 2a00:1450:4009:c0f::64: to google on iPv6 wifi connected, will post up Ethernet tomorrow.
Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 19ms, Maximum = 26ms, Average = 20ms

Ping statistics for 2a04:4e42:400::81: to BBC on iPv6 as above
Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 16ms, Average = 12ms