Community Activity

Speed drops from 550Mbps to 40Mbps

Hi there, moved from BT500 to EE900 yesterday and plugged the SmartHub Plus in today. For the first few hours saw speeds on my laptop (wifi) of 550Mbps, went out for an hour, came home and its now around 40Mbps. Nothing has changed, everyone out the ...

GaryB17 by Investigator
  • 19 Views
  • 5 replies
  • 1 Helpful

Resolved! Not sure if possible. Sky Router

Thought I would ask a question, not sure if possible.So I have signed up with EE for the 1.6gbps and Smart Hub Pro Wifi 7.Initially due to install this week, but got a new date of 27th June. Wifi is weak, so the fact Im getting a Smart Wifi Pro devic...

RobBark8 by Contributor
  • 435 Views
  • 27 replies
  • 5 Helpful

Refund

Hi I left my broadband contract and was told I would receive a refund on my final bill within 10 days  this was over 2 weeks ago and I have not received anything ? Can you help 

Home Phone Settings Within App

I'm wondering if anyone can shed some light on how to solve this?Since I moved to EE  from BT in Match 2025 for my broadband and digital voice, the settings for calling features within the EE app on my phone does not work and never has. I have spoken...

Screenshot_20250624_160103.jpg Screenshot_20250624_160138.jpg

Stuck Between BT and EE – Billing Nightmare!

Hi everyone,Back in early March, I was offered a great deal to switch from BT to EE for Internet, phone, and TV services. It was much cheaper than what I was paying BT, so I decided to take the plunge. My EE services became active on the same day I r...

HIHi SIP (communicator app) phone stopped working

My partner has been working from home just fine making calls using HiHi communicator app on her work laptop until Monday morning 3 days ago when it started saying making calls was unavailable.As a work around we used a hotspot to test and instantly w...

EE perks no longer valid

Hi all.  Has there been a change in EE perks? Apparently my account no longer works, I am a civil servant so it should work.  I've been using it for years now. But no longer works. Tbh with 4 contracts it's a big loss if it doesn't work. 

Kyle_P by Investigator
  • 35 Views
  • 5 replies
  • 0 Helpful