@jaketheplumber Your fault is looking like you have either a bad line connection this can be external or internal to the home if you happen to have extension sockets, a bad master socket, possible cable from the socket to the EE Smarthub+, or even a bad router. Where you captured your picture in the technical log, you will also see there was a tab for events, if you open that one, you get pages of recorded events that the router logs, and associated along with your orange light that you are seeing if you were to look, then you may see 2 entries, they will look like this.
"DSL connection lost" "DSL connection established" when the line has an issue this may be recorded at the EE router.
1. Did your previous router work ok, no such similar faults like you have now.
2. Was the master socket changed when you had the install done, or replaced when the engineer came to check your fault.
3. In the box supplied by EE for your smarthub+ there is a ADSL filter, you could pop the front of the master socket, to do so just squeeze the sides and gently pull the front faceplate forward, put the filter into the phone style socket that you will see, release the cable from the front plate, and plug it into the filter, your router will reconnect to the line. It will be a little hard to tell now as DSLAM of OR has forced your router so low in speed to try and get a steady and working signal, so you can only monitor what is going on, if the fault persists you will see orange light again and recorded the 2 DSL from above.
4. This may just be the easier, send the text from your mobile earlier in the post, the EE system recognises the associated number with your account, knows your address, and goes out and test's your line and router, once it completes, you will get a text before and after back, just read those, if they ask you to respond then do so. Will save you hanging on the phone for hours.
So you know, the ADSL filter is not as good as your Master Socket Front plate, so speeds on that are always just a little bit lower, it can happen that you get a bad one, but that is very few and far between. As you did drop the landline there was a need for the OR engineer to do a slight connection at the green street cabinet box, so that may have started the issue, but when the came to first check, they would do your home, test then go to the green box do same test, record the results, they have to do this, it is an EE requirement for an OR engineer to report back the findings.
